After many years without traveling abroad, we were able to go to Venezuela for 20 days, Maracaibo specifically. We had the opportunity to spend 5 days in this magnificent 5 star hotel, upon entering reception is very impressive and wide, as in all hotels the reception staff are very helpful and friendly. We left our bags we saw a beautiful room, with all services required for a hotel of this category. Overall a very good hotel but it has some details that leave a bit to be desired, I guess that's due to the maravinos and the situation in the country. For example: one of the elevators did not work during the five days we stayed, it was the elevator closest to our room so we had a long walk down the hall to take the steps which were very, very dirty (as not many people used them).